This game requires a lot of patience but it is definitely worth it. I did have a couple of complaints about the story here and there, but the Last of Us Part II is a masterpiece because it is so unique and so heartwrenching. It is definitely one of the saddest games I have ever played. I love the effort that has gone behind this game; Naughty Dog has set THE bar for creating a piece that is distinctive and doesn't follow the "typical" story we all would have expected. Just keep in mind, if you get the game, you need a good amount of time to play it, process it, take breaks from it, and understand it. I'd give the story and characters an 9/10 and everything else (gameplay, music, graphics, etc.) a 10/10. Thank you Naughty Dog for a beautiful game :)