Rachelle Paulencu

I found this book to miss the mark. It’s geared towards employers and those in supervisory/management rolls. It also seems to be geared more to the corporate office folk rather than the “day to day” it supposedly offers. It’s said that the “seven questions” offered in this book can be useful in dealing with staff problems without assuming the responsibility of more work yourself. By using these questions you can get the staff to basically think of the answer themselves. However, this book is extremely repetitive, offering up large font pages to expand the length of the book. The questions this book offers aren’t very realistic either, since most people’s typical responses tend to avoid the truth when dealing with an owner or manager. If I were a boss and noticed something was wrong with my employee’s attitude I wouldn’t walk up to them and say “what’s on your mind?”. The typical response is usually “nothing”. The other questions in this book seem just as useless, “and what else?”. What I have learned from being an owner is that every employee is an individual and you have to cater to that personality in a similar way. I know this book is supposed to offer a generic yet helpful response, but it wasn’t helpful at all in my opinion. I think there are better books out there to help you appropriately manage your staff without having to take on more work yourself.