Oh this made me so mad!!!! I know we all know that this is a true story, we know that people went through hell and back (in some cases still getting back) and the personal stories are so deeply sad. Its so important to tell this story, to highlight the absolute arrogance and condescending attitude in which these poor people were treated. How they were belittled and undermined. This drama does this brilliantly, shows the disgusting nature of Fujitsu and the post office. Well done itv for this deeply touching drama, for bringing it to the forefront and making sure these voices are heard. 5 stars. Amazing.