Just Diamonds Ltd TA Bluefire

I just posted this on trustpilot. And I shall be writing to your MD. he engineer had already made up his mind he was not going to service the boiler even before he got there. He phoned the house number and was asking my wife awkward and difficult questions. as soon as he got there he on the phone to his supervisor. between them they were looking for an excuse not to service the boiler. at first they said they have no record of the boiler, after i insisted the boiler has been serviced by them before, they accepted it had. during covid i had used Valiant approved engineers to service the boiler as Valiant were not offering the service, they say they have no record of this. Again another lie. and that they had nothing to do with those engineers even though they are listed on the Valiant website. Then the engineer whilst on the phone to his supervisor said they could not get safe access if his ladder could not fit in there. fortunately his ladder did fit in there. then he came out with the excuse he is not allowed to stand on the top step due to company regulations. and the boiler was mounted too high so i would need to arrange a "safety access platform". He only has to reach with his sensor probe to the top of the boiler. which could easily be done. It was one excuse after another. then all of a sudden he said the boiler was showing a F55 fault, I had checked a few days ago and there was only a spanner sign there. Now they saying they cant service the boiler until the F55 fault is resolved, for which i would need to book a fault visit rather than a service visit, but the situation of needing a safty access platform would arise everytime(yearly) they came out. These platforms are £1000.00 to buy and you need trade accounts to hire one. Anyway long and short is, just between him and his supervisor had already decided they were not going to service this boiler. The only reason i can think of is that we are Indians and they could tell that from the name. I am born and bred in this country, I have been here 57 years and i can tell a racist. I called Valiant customer service which has so many options, which keeps making you go round and round. First lady Sophie was helpful and sympathetic, i got cut off, second lady was not so much helpful and just said that a service manager was looking into the complaint. This boiler is 5 years old and bought it because of the valiant 10 yrs guarantee and their £99 service plan. I can not be held responsible for internal company regulations changes. They should provide these safety access platforms to their engineers when they implemented the policy change. Date of experience: 23 September 2022