S Elli

Chen's of Pembroke Pines 8/18/23 PATIENT’S RIGHTS VIOLATION Denial of care again.. I am a patient at Chen’s Medical in the Pembroke Pines office under Dr. Heyliger. Due to recent changes, I was referred to a neurologist. I selected MDs from Aetna website that was in-network with the health plan. I submitted the names to the referral department for a referral. Again, there was a delay in getting the referral. Unfortunately, Ileana(manager) from ChenMed called to inform me that I had to use their providers whom they have a relationship with and if I don’t approve of their choice, I can have the health plan assigned me to another PCP. Sounds like a kickback for certain MDs, a patient rights violation, and a dictatorship for the patients. I decided there needs to be accountability from Chen/management and the health plan as I am been denied care for my in-network choice. I reported this to Medicare, the state insurance, and Aetna for further investigations. Chen Medical is Jeopardizing patients' quality of care. This is a violation of my right to choose my own provider that I am comfortable with their reputation in the community. And not paid to provide substandard care.