The “steps”, I would say rather than the tricks are very practical and Result oriented. It’s certainly a must read for the managers as well as the employees of any private or government organisations. The content of the book mainly deals with the explanations of cohesive relation between the people & the business results of any organisation. If the people won’t feel good about themselves they can’t give sweet results. The book tells us how to deal with employees to get the most out of them.. I won’t say any more details, give it a read & find out yourself. Thanks to “Authors”!! You’ve done a great job!