Good afternoon, the service you are providing leaves much to be desired. A week ago, I bought a ticket for my friend who was from Lakeland to Fort Lauderdale with departure at 8:30 am and arrival at 1:05 pm, but I bought him the return for the same day with 4:05 pm departure from Fort Lauderdale and arrival in Lakeland at 10:00 pm but it turns out that for some reason in Orlando the bus was delayed and left 3 hours late, of which I was not notified either by mail or by message and now it turns out that my friend and your daughter cannot make the planned trip due to poor service from you here I leave the confirmation numbers if you want to check # 17496415 outward ticket and # 17505522 return