The reason why people got so disappointed is because they were all expecting something like 1989, Lover or reputation, full of songs you usually dance to! However, we all saw how well evermore and folklore aged despite being non-commercial albums, and one of them being released during Christmas! And that's exactly what The Tortured Poets Department is, a non-commercial album full of beautiful lyricism and and deep story-telling experience! You can't judge one single sentence from the album without having listened to the full song! It's simply beautiful.
Every single song is so beautiful and full of feelings and emotions!