I have Suggestions I would like to say
1.DO NOT penalize Player's for something they did not do like for example ( Disconnecting From A Match ).
2.Match Making Player's with same amount of skill. It does not matter If It takes awhile as long as we can get a Balanced Game Its fine.
3.Listen to Player's more often like bringing back the SG Game Mode.
( I do hope you would implement these to fix Your mistakes and I also
do hope you can bring a more exciting Game Like We Player's hunger
for a very long time :) ).