The company is just happy to let the game be a nest of toxic behavior.
The game is impossible to play since every 2 game you will get bots or people wasting / trolling the game and absolutely no action is ever taken.
Matchmaking also is very inefficient.
This just means that what could be a great game is dominated by an absolutely awful experience for new players and a circle of toxicity for more experienced players.
Play at your own risk!