Girish Trehan
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TQM is a step in engaging teams, processes, and systems.
I have implemented these TQM tools for three decades with great success in existing companies with baggage and greenfield projects on a global basis.
The benchmarking practices mentioned by Peter Merrill echo with my real-life experience.
Perseverance is the key to successful TQM implementation.
Do it Right the Second Time: Benchmarking Best Practices in the Quality Change Process
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