Irina Kh

This was my second visit to Paws and Claws. We had a very good vet in Lakewood ( yes, it’s far from Broomfield but he was the best) Unfortunately, he has retired and we needed a new vet. First, I started to search for a vet in November when we got a puppy. Someone recommended Paws and Claws. My first visit was with my puppy in December, I saw the first red flag for this clinical this time. The breeder told me exactly what should we get from the vet. At the time we had an appointment the clinic wanted to give me so many extras that I was not expecting . Only when I called the breeder and asked the doctor to talk to the breeder they agreed my puppy doesn’t need any extra shots . Today,April 3rd I brought 2 cats for the annual exams and shots. I called in advance and checked the prices. I spoke to Judy, the owner, of the clinic and she confirmed 2 indoor cats will cost me $119 and $115 as the second cat has $5 discount. At the time of the appointment the doctor checked the heart rate, weight, and the teeth. She checked each cat less than 5 minutes. Then she did the shots for both cats. I double checked with the nurse what kind of shots they will get. Im really conservative about the shots as my cats are indoor pets and I don’t need any extra shots. I went to the reception to make a payment. Karen (the receptionist) told me my total is $249. I asked her why is the price different from my quote when I scheduled the appointment. They told me my cats received extra shots. I didn’t understand how they could get extra shots if the nurse didn’t tell me about it. I disagreed to pay this amount as I wasn’t informed about any extras . She went to the doctor to check what kind of shots she gave to my cats. While Karen was checking with the doctor, Judy was walking around and yelling to give me 10% discount. Then, Karen came back and said that I was right and my cats didn’t get any extra shots. She told me my total is $239. I asked her again that it’s different total from what I was given at the time of my phone call to schedule an appointment. Judy (the owner) started to yell:”Give her this price”!!!!! I turned to her and asked why she is yelling at me if she gave me this price when I talked to her on the phone. She walked away from me without saying anything to me and keep yelling something. I was shocked not because it’s a difference on the price, but shocked how dishonest these people are. It’s $15 difference not a big deal for one client but imagine if they’re doing this to every client. I was standing there and looking at them asking how they’re making this business being dishonest with the client. They started yelling at me and told not come back to their clinic anymore Be careful and check on the price and procedure at the time you schedule an appointment and at the time of the appointment.