I have 1000+ hours in ow1. Ow 2 started with a theft followed by a bait and switch.
OW2 drops and they kill OW1 so were forced to play the new game that promises a pve mode that isnt coming ( confirmed by dev team).They implemented a battlepass and put heroes behind it in a game that relies on counter picking to win. If your teammate or you dont have the money to buy their way through the batllepass you are at a blatant disadvantage.
It wouldn't surprise me if a class action suit is filed eventually