First of all, there are so many plot holes. For instance, why is the artist sending messages to the butler instead of calling him or the boss to explain everything? Thousands of police officers are trying to catch the serial killer, but they're too soft.
The main FBI agent, who is supposed to be a profile reader, was poorly developed. Additionally, the acting was very basic, except for the little girl, who delivered a decent performance. Despite all this, there were some good moments of tension, especially in the final scene between the husband and wife.