To be completely honest it was great I didn't play it but I watched a let's play, Imma keep this short and spoiler free.
Good things:Gameplay is much better than the frist one. Audio was very good they had clear and amazing audio even with the little details like when something is in the other room it was muffled and became clearer as you got closer and yes that's very common nowadays but just this one tops it. Visuals: f****** amazing the lighting of the shadows, the little details like how if you held something with a light source in your hand it illuminated other objects, and the reflections on all the mirrors, the water the raindrops falling down windshields, the trees, the sunset and soo much more. The characters are amazing, great voice acting great motion capture, the facial features are amazing and every and NPC every character felt like they were real people and the characters are very fleshed out and likeable even the ones you're not supposed to like.
Bad things: The pacing was good just if you know how the game went they could have have shortened act 1 and act 2 if you know what I mean, and it felt like sometimes it dragged on and took you out of the moment especially in the beginning of act 2. The characters I personally had nothing really negative to say about the characters but keeping spoiler-free and what a lot of people are saying is that the characters you loved and like were not as lovable as before, which is a bold move from naughty dog and I like that tbh.
But all around I loved it but some people don't have the balls to except change and different things which for me only made the game better.
Tiny Spoilers
Act 1 is Elly Act 2 is Abby