Troy Key

I'm a little upset with this game. While playing online in zombies. I was trying to exfil but got knocked down. I've heard that you can still exfil while down and I've seen it on another players screen. But while I tried to exfil while down. It glitched me out of the helo and in the air resulting in not being able to get revived and losing all of my top of the line gear. This has happened to me twice and it's really difficult to come back in and have to run around and find all the stuff I've had before. I'm not writing a bad review. I just want this issue resolved