I am very surprised that Global would give airtime to the lady who lost her 500,000 points due to lack of activity on her Aeroplan account. Everyone knows that if you don't have activity you will lose your points. It's simple, just go to Starbucks for a coffee, or order from Amazon. To claim she didn't know because carriers paused the activity for a time due to the covid. I'm sure they committed to a date and I know AC always sends out expiration notices if you are in jeopardy of losing your points. I was very disappointed that Global would even think to entertain this segment. Also, Air Canada's help from the government has nothing to do with losing your points. That was a low comment, shame on you Global.