No words can express how grateful I am to Hugh for this contribution to humanity. Throughout my adult life I learnt that communication is not only difficult, but actually an art: you simply don't know where it might lead next! Then I was given this book to read, and my world started making sense. This book isnow a constant companion as I try to translate the now obvious facts Hugh teaches about communication into my daily life. Understanding what's happening without us even being aware has transformed my relationships, and has empowered me to decypher and even accept things that previously caused much conflict, hurt and sheer perplexion. I highly recommend this must-have book! Parents and teachers, you can transform the lives of children!