The support system in this game is completely outrageous. They perm banned my husband's account without any actual proof (if they have no proof since it didn't happen) he's sent in several tickets to support and they close each one without further investigation. Doesn't seem like they truely care about their player base or they would be more willing to assist in this situation. I've seen others go through a similar situation as well! They silence you on every platform if you try to address the situation as well.