Honestly, it's a good game. I'm really enjoying it and doesn't deserve the negativity. I feel that the negativity is simply based around it being a ubisoft game and a star wars game. Anything ubisoft these days is always faced with negativity and star wars fans seem to be rather toxic.
However, if you're looking for a good, fun star wars RPG to explore then this will fulfill that needm. Graphically, it's good. I haven't come across any bugs as of yet. Story seems interesting so far. A good reputation system in place as well.
Yes, it would be nice to be able to make your own character, but then we would have a mute lead which I often find to be less immersive. Nobody, moaned about it with fallen order or jedi survivor...