Kevin Primus
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Deming for Neophytes. This book highlights the importance of making difficult strategic decisions to optimize operations and building all organizational capacity around priorities that emerge from those determinations. Zeynep Ton provides many examples of dynamics that must be navigated to implement the Good Jobs Strategy with fidelity. An excellent read.
The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
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