the details of any testing we’ve done on the software of the site you’re referring to, will be in the iTech Labs certificate. . If a platform is claiming to have a certification from iTech Labs, they should be displaying the iTech Labs certificate clearly on their site. If not, please ask them directly to provide one for you to check.
To check whether an iTech Labs certificate is valid, you can click the “original” link inside the certificate. This should link to the original version of the certificate hosted on the iTech Labs website, and the URL inside the certificate should match the URL of the site. This certificate will indicate what exactly was tested, the result, for which types of games and when the testing was completed.
However, it is important to note that if the certificate states that iTech Labs has certified the RNG (random number generator), then that is all that has been certified by us. The RNG is just one of many software elements that make up a game, so there may be many other game elements in this case that we haven't tested.
In addition, after we complete any certification for a client of ours, it is their responsibility to use the software that we have certified. We do not have any ongoing operational involvement with any casino site to ensure that this happens.
For this reason, if you suspect that something is not right with a casino site, the best thing you can do is to contact them directly. If you are unsatisfied with the response you receive, you can also file a complaint with the relevant gaming regulator. The regulator will depend on where you are located, and can either be found through a quick online search or by asking the casino.