I am going to every social media that I can think of to talk about this horrific situation that didn’t have to get this bad.I am going to every social media that I can think of to talk about this horrific situation that didn’t have to get this bad. My all it took was for them to update my last name and now it cost me 78 points that dropped on my credit, and I haven’t even been with these people for not even 90 days you have no idea how many times I had call them since long emails explaining to them that I cannot connect my checking account with two different last names. They wanted me to send all these legal documents and I did just that they wanted me to put two fingers up in real time by taking a snapshot that I did they never confirmed they got the documents they never tried to work with me. They never try to give me another alternative to get a Payment to them it’s like they didn’t let me breathe and they did not waste any time. How could a little small credit building company that is supposed to make your life better? How could it destroy your life and that’s how I feel because now I can’t be a homeowner because I have this late payment which I’ve never had a late payment in my life and this little small credit card building program cost me my livelihood pretty much . I really believe they were using a lot of AI for interaction online. Their phone line never picked up to speak to a live person leaving several emails. Several phone calls never any of them calling back within 24 hours like they said I really have never experienced such a devastating product, I usually give good reviews and this is my first time having to go to every social media to share my situation because I hope nobody goes through this like I did