Maria Cummings

At the beginning of the evening everything went smooth and the appetizers where very good. The restaurant is very pretty and service was fine. Everything went downhill very rapidly as we were waiting for the main courses, they took about 50 minutes to arrived. Before that we asked the waitress why ours dishes were taking so long? Her response 'because we have a lot of people at the patio tables" so that means that the tables inside are not as an important than the one outside? Not response. Food arrived and was cold, super salty, uncooked basically imposible to eat (at this point we didn't reorder, no food). We called the manager and after many apologies she decided to removed from the check the four dishes that we couldn't eat ( we were 6 at the table). She offered desserts (we just got two) then we received the check and they included 20% service charge, again we called the manager and she proceeded to tell us that she couldn't changed that because the 20% charge is divided between everyone in the restaurant. We told her that we will leave a tip but we didn't agree with the 20% after all what happened. She then started to get very rude and never willing to change the charge. The restaurant ruined a very special occasion that we were celebrating. It is extremely sad to encounter a situation like this one in a normally nice restaurant. BTW I been in the restaurant few times and it is going downhill.