The game has fallen into its own trap; promising a rich world with rich characters, with a new twist or titbit just around the corner.
NOPE the game is 4 years old and basic things are still missing. Priority re-queue, for games cancelled early, was just introduced this month, but why wasn't it here from the beginning?
Lore? Forget it. Where did the Shambali come from? What does Sombra's web of conspiracies mean? Why did Liao make a killing machine? Why do dead people keep popping back up?
It's highly addictive but Blizz have squandered it and neglected it. Don't bother.