I haven't quite finished Dave's book Entrepreneurship but I'm enjoying each and every page. It's definitely 20 years of knowledge and wisdom from the trenches and will save me a lot of time as I move forward growing my business. Thanks to Dave and his fantastic team for sharing all they've learned over the years. Allows some of us to avoid some of the pitfalls and focus on what works in the world of business and customer service. Two thumbs up!