Randy Rubingh
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I wrote this book to provide radically practical advice for those in the contact center industry. Most books on customer service are just love your employees and customers and everything will turn out great. While thats good advice and you need to treat employees and customers well of course, its also not particularly useful for those in the real world. This is a book for those who live in the trenches. Enjoy!
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
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