Queue times are insane, mechanics are uninspired at best. Grinding speeds are geared toward the "live services" school of thought, as they are suspiciously slow.
When every 5 star review is "My favorite game ever!" or "Stop being a hater queue times will be fixed... probably." You know you have a problem.
Planetside 2 has incredibly awful queue times with the goal of pushing you to buy a membership for fear of missing out. That mmo is little more than a live ad for overpriced accessories and weapons, with incredibly slow cert grinding unless you have a membership or buy xp bonuses. New World very much follows in those footsteps. Stay away. "Improvements" will not fix the overarching predatory goal of the devs.