Vicki Kellum

I am trying to get help with a very serious situation. I see you sponsor and endorse the Sunlighten Sauna System on their website and emailing asking for you assistance. In October, I ordered and was charged $2798.00 for a Sunlighten Solo Sauna System. Upon arrival, it was damaged before removing from the box. I called the company and they stated Fed Ex would pick up the damaged domes and send out another set of domes with better packaging along with a request for a signature at the time of delivery. After waiting one full day, there was no pick up from Fed Ex set up and I received the second set of domes. Again, the domes were damaged and the packaging was awful. I requested to speak with a supervisor and she assured me a third set of domes would be placed securely in styrofoam wrapped well to prevent damage with UPS sending this set of domes and a required signature. I now have three sets of damaged domes and the company will not reimburse the $2798.00 until the domes are returned. There has never been a required signature and I have never signed for the domes as well the packaging being the worst I have ever seen. In addition, these domes are very large and difficult to move. My request to you is if you have the president's contact information or higher cooperate management. Since October, I have emailed this company every week and sent pictures to have five people in their company continue to do the same thing with the same results. If you could help in any way, I would be appreciate it. I do not have $2798.00 to throw around and be treated the way I have by the Sunlighten Sauna employees. There are many false promises, but the packaging and product stills arrives damaged each time. I do not trust the company will return my money. Again, since your video is on the Sunlighten Sauna website based out of Kansas, I am seeking assistance from your show/business. I have also written a letter to your show.