I bought a ticket for a woman and a child from Del Rio Texas to Ft Worth Texas. well she missed her bus when I called the 1800 number and talked to a real person she Said I couldn't get a refund nor could they reschedule. So I lost a whole lot of money .for nothing...next time I will be buying a plane ticket .....so if you buy someone a ticket be sure they get on the bus or you will lose your money