Nicole Christian

This book puts into words the everyday, logical and strategic, common sense actions and practices of a great casino host. It puts in readable form things that come so natural in this profession that we don’t even stop and realize it’s a learned trait for good casino hosting. When I was newly hired into the role of Director of Player Development and faced with changing the mind set of the entire host team from only telemarketing to face-to-face relationship building, I gifted this book to each host.