Anu Anand

We have been customers since 2016 and took our boys for a hair cut recently and were treated especially poorly. Two girls cut my boys’ hair. Venessa did my 7 year olds hair and it took her over 1 hour and gave him a bowl cut. The back of his hair is uneven, the sides are not cleaned, and the front is cut unevenly. The other girl cut my 5 year olds hair and the back is also uneven and uncleaned. Around the ears was not shaped or cut properly. The top and front is uneven and a mess. Upon returning home, my husband sent a message stating his disappointment. 2 days later, the owner (Amy) called my husband and took zero responsibility over our unhappiness. Instead, Amy said the following: “Kids are hard to cut” “We cuts kids hair as a courtesy to clients” “Your kids could not stop moving and made it difficult to cut” “Their iPads were too loud and my clients were complaining” “Your wife was late which is another issue” I asked repeatedly if the iPads were an issue and I kept the volume low. I also held my kids heads after 1/2 hour when she kept clipping his ears with scissors and he got tired after sitting still for 30mins and they they still couldn’t finish Fringe - you lost clients. You were so rude and an unapologetic or caring on what the customer was concerned about. Could have been handled better. I’ve never been told in my entire life that a service I paid for was a “courtesy”. What business owner would take cash from clients and treat us like they did us a favor afterward? Spent $60 for hair cuts and $18 in tip. Nice to be told it’s our fault and take zero responsibility, or even offer anything resembling some type of apology. On a side note one of our friends who we had recommended to fringe also mentioned it took 3 hours for a haircut as well with the same girl and left with uneven hair and was unhappy. We will be sure to tell all those we referred not to bother returning.