Ken Hardman

Excellent programme! I have had problems with my Smart meter since October last year. In December I changed from EDF to BG because EDF said they weren’t doing repairs at that time - they were too busy installing new. BG promised that if I signed with them they would get the issue fixed immediately.. Not so! 2 Engineers came out early Feb this year and advised that the problem would be the communication unit, but that they were out of stock and wouldn’t be doing replacements until at least April.. To cut a long story short BG have now been out here on 6 different occasions, different tales of woe each time! They have replaced the indoor monitor as well as the meters for gas and electricity twice, but they’re still not working properly. I have made formal complaints twice and am now waiting to contact the Ombudsman. I have been told that I need wait 8 weeks to give BG time to resolve the issue… While this has been ongoing it would seem that the CEO of BG was drawing annual earnings of £8.5m (basic salary of just under £1m with the remainder made up of bonuses). I wonder how many Smart Meters could’ve been repaired for that?