Too many individuals who left unsatisfactory comments unfortunately have little to no knowledge of the time period, the rigid class hierarchy, or the roles of domestic servants in a British aristocratic establishment prior to WWII. Butlers were extremely self-aware of their importance in these households and took a great deal of pride in their service. Americans have watched the popular Downton Abbey’s Mr. Carson, whose character was portrayed with some amusement for the viewer. Anthony Hopkins played this role with a great deal more realism, portraying a man who strived for absolute perfection in service at the cost of personal happiness superbly.