I met Dr. Raines and grateful I got her book! It's a treasure to read her journey, written with respectful tenacity. She invests in people as individuals and as part of larger communities. She shares much wisdom, but my most valuable quote from An Uncommon Journey is, "Ensure the establishment of rules, guidelines, procedures...Hold people accountable. But, also do not lose the ability to temper your judgment by giving second chances." Thank you for writing this book! Christina M. Eder