In my opinion, all the haters have no clue what they are doing, it has its issues I'll admit but what game hasn't, it has only been out a few days, my opinion may change, but the graphics leave you immersed in the galaxy and the fighters, though they feel slow, believe me when you enter the satellites and rocks, toy won't feel slow.
The customisation can be looked at in two ways. Pilot customisation is not really needed, you are in third person, but star ship customisation rules, best out there.
At the start the controls can feel a bit loose and hard to get to grips with, but hive it a few days and you will have them down, they are customisable anyway so change them to your liking.
The modes can get sweaty especially dogfight, it has un even matchmaking and can leave you in a 4v3 in Fleet battles leading to unranked low xp matches. But don't give up because of that, it ruins it for others and give it time, i a few patches it will be sorted.
They could have had a season pass around 2.99 but from a gameplay, customisation aspect, this game is the best star fighter experience you can hope for. 4 out of 5 all the way