C Lon Smith

Raul Pupo out distances whoever may be considered to be in first-placed when it comes to depth and wisdom in recognizing the voids in the world of customer service awareness, and the management of the concept in the for-profit corporate world from the boardroom to the stockroom as well and the non-profit world which is most unaware of its existence. Hats off and ears tuned-in to Mr. Raul Pupo's extensive knowledge, recognization and identification of the ingredients or the lack thereof, can impact the bottomline of the corporate entity! I also appreciate Mr. Pupo's ability to translate and transport his thoughts and wisdom for those of us in search of wisdom by which to grow the bottomline of our business by focusing on the force that drives our bottomline. A word to the wise: Seek his books - 'America's Service Meltdown' and his newest, about to be released book, 'Why SERVICE Matters' Never before has so much wisdom been packed into two books that will be a growing and learning experience for all who invest in this opportunity. And to events planners, Chambers of Commerce, Colleges and Universities Continuing Credit Education extension courses as well as annual meetings for employees and executives of corporations. Thank you Mr. Rau Pupo!