Joe V

I love this game, and it breaks my heart to rate it so poorly, but the customer service has single handedly made me want to cut ties with this company. I started playing Paladins since the Seven Seas update, and I played on xbox, so my in-game name and username were different (I'm pretty sure, but not certain). I tried to recover my account (I still could play on xbox, but was unable to use the hi-rez one), but when I tried to recover it, I was asked some questions I was not comfortable with sharing over email (like my IP address), as well as questions that did not make sense (like number of masteries, which could mean several different things). They refused to elaborate on ANY of my questions, and just ignored them. I emailed them probably 5 or 6 times, and every response had the copy and pasted list of questions along with a phrase like "There were not enough coincidences". Which was frustrating, because they'd say that after a week of waiting and the questions were things like player level, so of course it would not be accurate after a week! I kept trying to work with them in each email besides the last, and they didn't even respond to anything I did. Frankly, I give up. The company clearly didn't want my business, so begrudgingly I will be quitting.

Simply put, this review is for the multiplayer; and while the actual gameplay is fun, the progression is utterly abhorent. Character customization is a thing of the past, as nearly all of the cosmetics are now behind a paywall. This includes armor colors, some emblems, and the vast majority of armors to list a few examples. Frankly, it irritates and concerns me to know that everything is unlocked via battlepass. Mainly because of the fact that implies most cosmetics are limited time acquisitions, and the whole system feels like a low budget free-to-play game's method of earning money. IMO their whole system reminds me of the reason why halo 5 had such poor progression; which was to prompt people to spend significantly more money on the game. For that reason, I cannot in good faith support the decisions made by the developers.