No spoilers. Note, I have only played first 9 hours of the game so this is just based on this portion.
Naughty Dog do not deserve the absurd amount of bad user reviews it's received for this game. It's thought provoking and intense, graphically amazing (as usual) and I am honestly really enjoying the story so far. If you are a fan of Naughty Dog games, don't think, just get it (coming from someone who played the original and remastered versions of the first game).
The band wagon of hate is not justified. Just by comparison Last of Us: Remastered, having been out for 6 years, has a total of 9,600 user reviews on Metacritic, this sequel has almost 38,000... Let that speak volumes... The hard workers at Naughty Dog don't deserve this hate for a game that has only been out a few days. Just give it a chance and come in with an open mind.... You will love it, can't wait to play the remaining 15 - 20 hours of this game.