Stewart Whitworth
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Taught me to tell the customers to wait another 7 days every time they call to minimise spending on Customer Service
Like a Virgin: Secrets They Won't Teach You at Business School
Review·4y
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Taught me everything I know about how to keep the customers talking to a brick wall reading a script as long as possible
The Virgin way : everything I know about leadership
Review·4y
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Good information about how to cost cut your customer service department so hard so you can squeeze every penny out of the customer and avoid holding any responsibility to help them back out.
Screw It, Let's Do It
Review·4y
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A meticulously designed story about how to design extremely complex customer service mazes so that people just accept they are never getting helped out with their product issues
Losing My Virginity
1 like
Review·4y
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