Hello Kyairra,
Thank you for contacting Fandango.
For security reasons, Fandango does not allow refund and exchange requests to be processed via email.
Per our policy, refunds and exchanges can only be processed up until the applicable theater’s refund and exchange deadline (to view your theater’s deadline, visit https://support.
This is what I was told after the movie did not play in theater I attended. At least the manager of the theater tried to accommodate us by giving us free concession if we were to return. Forget that it was a special day and that time is already spent and I can’t get it back! For them not to offer anything after spending my money to receive NOTHING!!!!! Is asinine. I want people to see how they treat their customers. They wonder why the streaming business is superseding them now. I wish I could give 0 stars.