A game so toxic, they force you to play roles the toxic community refuses to play. When you dont play them you are punished, as they are considering you as wasting other players time. If your fan base truly cared about this games competitive nature you would not force anyone to play anything they wouldnt want to go the distance with.
The current system causes too much frustration.and if you let players play what they wanted I bet your leaver rate would decrease considerably.