Game is incredibly slow paced at the start, and for over 10-15+ hours you'll feel the dread of it quickly, as you go from fetch quest to fetch quest, or Kill x amount of mobs here and here and here.
The game is predatory by practice, by designing the early game to be as a mundane as possible so that you'll just pay another $25 for a character boost pack.
On top of all that, if you're not satisfied with the early game progression, you're slapped across the face with a no-refund policy because of "product key" already being used, which is a poor excuse of a reason to block a refund, I can understand this for the monthly sub, but for the game product itself to be non-refundable especially after designing an atrocious early game to force players to either play it or skip it is not in my opinion a good business practice.
End game is another issue, if you select your character wrong, and pick the popular one, Well I hope you like queue times, because punishing players for what they want to play is a great way to solve an issue, instead of designing mechanics or situations that benefit other characters or bringing out more uniqueness to said characters.
Save your time, if you plan to play to game, know that unless you're patient, the early game sucks, And it's non-refundable even if you bought the base package, and the only way you'll get to enjoy it, is by forking out more money so you can skip all the nuisances they developed into the game.