It is a thriller alright. There was much suspense, but it was not overdone. And good characterisation, too.
The hero, Arjun, was emtional most of the time, but his trauma is justified. His boss was nasty, to put it mildly. She cares only for ratings. She gives an idea of the media and its lies.
The caller, who identifies himself as a labourer, did well by his monotonous way of talking over the phone -- typical of the downtrodden.