Sadaf Siddiqui

My 11 year old’s account was hacked and AJHQ has refused to take any action or resolve. Over the last year or so she has spent considerable allowance money buying sapphires and trading and creating dens, items, animals and pets. This has been her world during the lockdowns from the pandemic. She knows internet safety, creating complex passwords, not sharing passwords etc. but unfortunately her account was hacked and the hacker emptied her account to basically “factory” settings so all her dens, items, animals and pets are gone. She is distraught and AJHQ refuses to do anything by way of support. The ask was to revert her account to the day before the hack but they have refused. Warning to parents - do not waste your money making any purchases on this site. It is not secure and AJHQ will not stand by their systems and ensure security on their site.