Characters are realistic and relatable, story is well written and you could see writers & director doing their best to make things as realistic as possible in every dialogue and scene
What's more? Well they keep it as simple as they could for an itv show no overdrama and hilarious 'shocking' faces unlike other trashy Indian dramas where you'll see over reaction and special screen affects everytime something shocking, big or unexpected happens.
Lastly highly recommended. Story is kinda hooking and sometimes it's quite hard to believe that such show is airing on itv(I mean the characters especially leads and well written storyline. As most of the Indian shows don't ACTUALLY HAVE A PLOT these days)