My peloton bike was due to be delivered on November 13th. On November 13th, a day I took off of work so that I was home for delivery, we received an email saying that our delivery was pushed back to December 18th. We also had canceled our gym membership to cover the payment for the peloton live classes membership. I am completely disappointed with the way this business has handled our order. They have not given us a solid reason as to why our order was pushed back at the last minute, but when I contacted customer service they tried to tell me that the warehouse in my area was shut down for two weeks due to covid. I am not sure that this is honest, as I have read multiple stories on this page from people living all across the country having this exact issue. The CEO of Peloton, John Foley, is this really how you like you business to represent itself? For as much money as we are spending on this bike, we are not getting any respect back from this company. I would like answers. I would like compensation for the annoyance and the inconvenience that has occurred. I don't even know if this bike will show up on December 18th. I have no confidence in this company now. Why would I refer anyone to purchase a bike from a company that shows no respect for its customers.
I didn't even want to give them one star, but they made me do at least one.