It was great. I had an event for a Saturday and on Tuesday I was browsing their website for the first time. I found a pair of shoes that I liked but wasn't sure if I'd get them in time for my event so I called their customer service number. The representative was phenomenal, he listened and assured me that I'd get the shoes before the event. I asked about the quality of the shoes and he took time to explain how Arrowsmith only uses quality products and that their craftsmanship is top notch. He walked me through the check out process and thanked me for my business. And guess what, i received my shoes on Thursday in time for my event. Everyone complemented my Burgundy Conrette Suede and Calfskin Wooven Slip-on Loafers. It was a wondeful experience. This company is great they have been around for a long time and hopefully here to stay. I will definitely be shopping with Arrowsmith again and will be recommending them to both family and friends. Thank you, thank you Arrowsmith family. 😃