Let me save you some money and sum this book in a few sentences.
Capitalism is bad
Cater to the childish behavior by any group but, especially Millennials.
Layoffs are bad unless Costco does it.
Feelings are more important than the survival of a business.
The author lives in a land of make believe and does a horrible job of convincing anyone with sense that he has spent anytime running a business. It reminded me of the complaining and crying that I read in a book written by a couple of guys named Marx and Engels.