Kristen Lontos

This book is an outstanding resource for anyone looking to elevate their service culture—from operating below the line to leading above the line. Jaquie masterfully guides readers through a step-by-step approach to building a strong and sustainable service strategy by focusing on transforming everyday service habits. What sets this book apart is its practicality. The habits and principles Jaquie shares are not just theoretical; they are immediately applicable to real-world service interactions and, impressively, to everyday personal life as well. Her insights create a lasting impact on how you think, act, and deliver value in every engagement. I cannot recommend this book highly enough. It will fundamentally change how you approach service—both professionally and personally—every single day.

This is an outstanding book to transform your service culture, from below the line to above the line. Jaquie, takes you through a step by step approach to develop a strong service strategy, by transforming your service habits. Not only can these habits be embedded within each service interaction, but within your everyday life. I can’t recommend this book enough- as it will change the way you think and approach service each and everyday.